DCI Donor Services Receives Tennessee Center For Performance Excellence Commitment Award

DCI Donor Services, Inc. (DCIDS) has earned the Commitment Award in the annual Excellence in Tennessee recognition program administered by the Tennessee Center for Performance Excellence (TNCPE). TNCPE is Tennessee’s only state-wide quality program patterned on the Baldrige Performance Excellence Program, the national standard for recognizing organizational excellence. DCIDS accepted the award at the 20th Anniversary Excellence in Tennessee Awards Banquet held in February.Commitment Awards are presented to organizations that are beginning to demonstrate commitment to, and implementation of, performance improvement principles. DCIDS has demonstrated progress by identifying and putting in place a measurement system to capture data and analyze results, and some key process improvements, which are directly attributable to a fact-based improvement process.

“We are honored to receive this recognition in our first year of participating in the state-wide quality excellence process,” said Jill Grandas, Corporate Executive Director of DCIDS.  “DCIDS is committed to achieving higher levels of organizational excellence, and we look forward to the journey with the Tennessee Center for Performance Excellence program.”

DCIDS provides opportunities for organ, eye and tissue donation and facilitates the recovery and transplantation of these gifts to help others in need. The organization works to inspire universal acceptance of donation and foster a common mission to connect lives through donation and transplantation.

“I want to thank DCI Donor Services, Inc. for its commitment to improvement and excellence,” said Tennessee Governor Bill Haslam. “For twenty years, TNCPE has been helping organizations become more efficient and effective, and DCIDS, in partnership with TNCPE, is doing its part to help build a stronger, better Tennessee.”

Through an annual evaluation and assessment process, TNCPE recognizes high-performance organizations that exhibit continuous improvement and best practice processes. This year, TNCPE has named 35 organizations as 2012 Award winners. They represent outstanding achievement in the following industry sectors: health care, manufacturing, service, education, government and nonprofit.

Organizations like DCIDS apply to the TNCPE program at one of four levels. As the levels increase, so does the depth and complexity of the application, which is based on the Baldrige Criteria for Performance Excellence. Since the program was founded in 1993, only 22 organizations have attained the Excellence designation. Two organizations, Bristol Tennessee Essential Services and the Metropolitan Nashville Airport Authority will receive the Excellence Award this year; nine organizations will be honored with the Achievement Award; 22 organizations, including DCIDS, will receive a Commitment Award; and, to date, two will receive the Interest Recognition.

“This program helps organizations look at the big picture. But it’s not easy–if it were, every organization in the state would be participating,” said TNCPE President Katie Rawls. “Organizations like DCIDS are truly passionate about performance excellence and have chosen TNCPE and the Baldrige framework to help them become the best-run organization they can be.”

A full list of winners can be found on the TNCPE website www.tncpe.org .

Established in 1993 as a public-private partnership by Governor Ned McWherter, TNCPE strives to promote economic development by helping companies and organizations grow more competitive in today’s global marketplace. TNCPE is patterned after the Baldrige Performance Excellence Program, the national standard for recognizing organizational excellence. More than 1,200 organizations have participated in and benefited from the Tennessee Center for Performance Excellence Award Program, including those in the health care, service, manufacturing, not-for-profit, educational and government sectors. Four Tennessee businesses—Caterpillar Financial  Services, Pal’s Sudden Service, Eastman Chemical Company and Federal Express—have been honored with the prestigious Baldrige National Quality Award and the TNCPE Excellence Award.

For more information about the Tennessee Center for Performance Excellence, contact Michelle Mowery Johnson, Communications Manager michelle.moweryjohnson@tncpe.org .

For more information on the Baldrige Performance Excellence Program, visit www.nist.gov/baldrige/ .